Privacy Policy + Terms of Service

Christopher McHugh DBA, Second Chance Solutions

Effective Date: April 5, 2026

Friendly Summary (Real Talk)

Here’s the simple version:

We collect basic info so we can respond to you, book appointments, and make our AI receptionist better. We don’t sell your data. Ever.

If you call or interact with us, it may be recorded or handled by AI. You can opt out anytime.

If you want your info deleted, just ask. No games.

California gives you specific rights over your data—we honor them.

Who We Are

Second Chance Solutions ("we," "us," or "our") helps businesses capture missed opportunities using AI-powered communication systems.

1. Notice at Collection (California Requirement)

At or before the point of collection, you’re informed that we collect personal information for business purposes like responding to inquiries, booking appointments, and improving our systems.

We do not sell your personal information.

We also do not share your personal information for cross-context behavioral advertising.

2. Categories of Information We Collect

Under California law (CPRA), we collect the following categories:

Identifiers

Name

Phone number

Email address

Customer Records

Business information you provide

Internet / Network Activity

IP address

Device/browser info

Website usage

Communications Data

Call recordings and transcripts

Text messages and form submissions

Sensitive Personal Information (Limited Use)

We may process limited sensitive data (like call content), but only as necessary to provide the service—not for profiling or resale.

3. How We Use Your Information

We use your information for legitimate business purposes:

Responding to you

Booking and managing appointments

Operating and improving our AI systems

Communication (calls, texts, reminders)

Internal analytics and performance

We do not use your data to build profiles for resale or third-party advertising.

4. AI + Call Transparency (California-Compliant)

By interacting with us, you acknowledge:

You may be speaking with an AI system

Calls may be recorded or transcribed

This is disclosed upfront to comply with California recording and AI transparency expectations.

If you prefer not to be recorded or interact with AI, you can request a human or discontinue use.

5. Text Messages & Communications (TCPA-Aligned)

By providing your phone number, you consent to receive:

Calls

Text messages

Automated or AI-assisted communication

Message/data rates may apply.

You can opt out anytime by replying STOP.

6. Data Retention

We keep your information only as long as necessary to:

Provide services

Meet legal obligations

Resolve disputes

We do not keep data longer than needed.

7. How We Share Information

We do not sell your data.

We only share it when necessary to operate the business:

CRM platforms (e.g., Go High Level)

Automation tools (e.g., Keragon)

Hosting and communication providers

These are considered "service providers" under California law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Your California Privacy Rights (CPRA)

If you’re a California resident, you have the right to:

Know what personal data we collect and how we use it

Access your data

Delete your data

Correct inaccurate data

Limit use of sensitive personal information

Opt-out of sale or sharing (we don’t sell or share anyway)

Non-discrimination for exercising your rights

How to Submit a Request:

Email: [email protected]
Phone: 619-737-3747

We will verify your request before processing.

9. Global Privacy Control (GPC)

We honor Global Privacy Control (GPC) signals where applicable as a valid request to opt out of sale/sharing.

10. Cookies & Tracking

We may use cookies to:

Improve user experience

Analyze traffic

You can disable cookies anytime in your browser.

11. Data Security

We take reasonable measures to protect your data, but no system is 100% secure.

Use the service at your own risk.

12. HIPAA Notice (Important)

Second Chance Solutions is not a healthcare provider.

If used in a healthcare setting:

We are only HIPAA-compliant when a signed Business Associate Agreement (BAA) is in place

Without a BAA, do not use the system for Protected Health Information (PHI)

You are responsible for ensuring compliance before use.

13. Third-Party Services

We rely on third-party providers to operate our systems.

They are contractually required to handle your data appropriately.

14. Changes to This Policy

We may update this policy. Updates will be posted here with a new effective date.

Terms of Service

1. Overview

By accessing this website or using any services provided by Second Chance Solutions ("SCS"), you agree to these Terms.

If you don’t agree, don’t use the service. Simple as that.

Age Restriction: You must be 18 years or older to participate in our SMS program.

2. What We Provide

Second Chance Solutions provides AI-powered communication tools, including (but not limited to):

AI receptionist systems

Call handling and routing

Appointment booking

Automated follow-ups

These tools are designed to help capture and manage inbound opportunities—not replace human judgment.

3. No Guarantees (Important)

We are very clear on this:

We do not guarantee:

Revenue increases

Lead conversion rates

Business outcomes

100% uptime or error-free performance

Results depend on your business, your offer, and how the system is used.

4. AI Limitations

You acknowledge that:

The system uses artificial intelligence

AI may occasionally provide incorrect, incomplete, or unexpected responses

You agree that SCS is not responsible for decisions made based on AI-generated interactions.

5. Client Responsibilities

If you are a customer using our services, you agree to:

Provide accurate business information

Review and approve messaging, scripts, and automations

Ensure compliance with all applicable laws (including TCPA, HIPAA, and state laws)

You are ultimately responsible for how the system is used in your business.

6. Communications & Consent (TCPA Alignment)

By using our services or submitting your information, you consent to receive:

Calls

Text messages

Automated or AI-assisted communications

Message/data rates may apply.

You (and your business, if applicable) are responsible for obtaining proper consent from your customers before using our system to contact them.

Age Restriction: You must be 18 years or older to participate in our SMS program.

7. Healthcare / HIPAA Disclaimer

Second Chance Solutions is not a healthcare provider.

If you use our services in a healthcare context:

You may not transmit Protected Health Information (PHI) unless a signed Business Associate Agreement (BAA) is in place

You are responsible for ensuring compliance

We are not liable for HIPAA violations resulting from improper use.

8. Acceptable Use

You agree NOT to use our services to:

Violate any laws or regulations

Harass, spam, or mislead individuals

Transmit illegal, harmful, or deceptive content

Attempt to reverse-engineer or disrupt the system

We reserve the right to suspend or terminate service if misuse is detected.

9. Service Availability

We aim for reliable service, but:

Downtime may occur

Third-party systems (e.g., carriers, platforms) may impact performance

We are not liable for interruptions outside our control.

10. Limitation of Liability

To the fullest extent allowed under California law:

Second Chance Solutions is not liable for:

Lost revenue

Missed calls or opportunities

Business interruption

Indirect or consequential damages

Your use of the service is at your own risk.

11. Indemnification

You agree to defend and hold harmless Second Chance Solutions from any claims, damages, or liabilities arising from:

Your use of the service

Your violation of laws or regulations

Your failure to obtain proper consent from your customers

12. Intellectual Property

All branding, systems, and materials provided by SCS remain our property unless otherwise agreed in writing.

You may not copy, resell, or distribute our systems without permission.

13. Termination

We reserve the right to:

Suspend or terminate access at any time

Refuse service if risk, misuse, or legal exposure is identified

14. Governing Law

These Terms are governed by the laws of the State of California.

15. Contact Information

Second Chance Solutions

Phone: 619-335-5825
Email: [email protected]
Website: secondchancesolutions.fyi

Final Note

We built this to help you capture opportunities you’re already missing—not to create headaches.

Use it responsibly, and it will make you money.